FAQ

Ludo Live FAQ

Learn about top-up, packages, payment, and the key answers you may need.

How do I top up my account?

Enter your User ID, choose diamonds or jewels, select a package, review the order summary, and complete payment securely.

How are package prices shown?

Each package shows its quantity, price, and currency clearly before you continue with payment.

What should I check before paying?

Make sure the User ID, balance type, package quantity, price, and currency are correct before confirming payment.

Are diamonds and jewels refundable?

Digital items may be non-refundable after delivery, use, consumption, or activation. Refund handling also depends on the purchase channel and applicable platform policy.