Ludo Live Refund Policy

Digital items

Diamonds, jewels, coins, gifts, digital credits, effects, IDs, badges, and other virtual items may be non-refundable after they are delivered, used, consumed, transferred, activated, or added to an account.

Store and platform purchases

Purchases made through Apple App Store, Google Play, or another third-party platform are subject to that platform's refund process and policies.

Requests that may be reviewed

• A duplicate charge occurred for the same purchase.
• A paid item was not delivered and was not used or activated.
• A delivery issue prevented the item from reaching the account and could not reasonably be resolved.
• A refund is required by applicable law or platform policy.

Support information

When requesting support, include the Player ID, purchase channel, date, amount, and transaction reference when available. Do not send full card or banking details.